Hgyz Privacy Policy — How Your Information Is Protected

1. Introduction & Scope

Hgyz takes user privacy very seriously. This Privacy Policy ("Policy") applies to the hgyz.onl website and its associated mobile applications. It comes into effect as soon as you create an account, play games, or use any of our services.

This Policy details what types of information we collect, why we collect it, how we use it, and the steps we take to keep your data safe. It has been written in plain language with Bangladesh users in mind.

By using this platform, you automatically agree to this Privacy Policy. Please read it carefully before creating an account.

2. What Information We Collect

Hgyz only collects information that is necessary to operate the platform and improve your experience. We do not ask for anything beyond what is needed.

2.1 Registration Information

• Full name and date of birth (for age verification)
• Mobile number or email address
• Username and password (stored in encrypted form)
• Country & City of Residence

2.2 KYC Verification Information

• Scanned copy of National ID or Passport
• Selfie or Photo ID Verification
• Proof of Address Documents (if required)

2.3 Transaction Information

• Deposit & Withdrawal History
• Payment method name (Mobile Banking, Nagad, Rocket)
• Last four digits of mobile banking number

2.4 Technical Information

• IP address and browser type
• Device Model & Operating System
• Platform Login Time & Session Data
• Cookie and local storage data

3. How Your Information Is Used

Hgyz uses collected data exclusively for specified purposes. We handle every piece of information responsibly and in accordance with our Privacy Policy.

• Account management: To create your account, manage logins, and ensure security.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Customer support: To resolve your issues and answer your questions.
• Security Monitoring: To detect fraud, hacking, and suspicious activity.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.
• Legal obligations: To meet regulatory compliance requirements.
• Service Improvement: To analyze data and improve your experience.
• Relevant Offers: To inform you of promotions and bonuses relevant to your preferences.

4. Who Your Information Is Shared With

Hgyz generally does not share your information with anyone. However, data may be shared in the following limited circumstances:

4.1 Payment Providers

Only the information necessary to process transactions is shared with payment providers such as Mobile Banking, Nagad, and Rocket. They operate under their own privacy policies.

4.2 Technology Service Providers

Server hosting, cybersecurity, and game software providers may receive limited technical data — solely for the purpose of delivering their services.

4.3 Legal Authorities

Hgyz may be required to disclose information if a government or legal authority issues a valid legal order. In such cases, we will make every effort to notify you.

5. Cookie Policy

Hgyz uses cookies on its website to make your experience smoother and more personalized. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To review and improve platform usage.
• Performance Cookies: To monitor site loading speed and overall performance.

5.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

6. Data Security Measures

Hgyz uses industry-standard technology and processes to protect your information. Security is not optional for us — it is a core responsibility.

• TLS/SSL Encryption: 256-bit encryption is applied to all data transmissions.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active at the server level.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorised personnel have access to sensitive data.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

However, no method of transmission over the internet is 100% secure. If you notice any suspicious activity, please contact our support team immediately.

7. How Long We Retain Your Information

Hgyz does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

8. Your Privacy Rights

Hgyz believes you should have full control over your own data. That is why we provide you with the following rights:

9. Information on Minors

Hgyz strictly prohibits registration by anyone under 18. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Age is re-verified via KYC in cases where suspicious activity is detected.
• Any account found to belong to a minor is immediately suspended and all collected data is deleted.
• If parents have any concerns, they can reach out to our support team.

A note for parents

If you believe your child has created an account on hgyz, please contact our support team immediately. We will take swift action.

10. Policy Changes

Hgyz may update this Privacy Policy from time to time. Revisions may be made due to legal changes, technical improvements, or changes in business operations.

• You will be notified via your registered email or mobile number before any significant changes are made.
• The date of any change will always be noted at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you have concerns about a policy change, please reach out to us before closing your account.

11. Contact & Complaints

Our dedicated team is always ready to handle any privacy-related questions, concerns, or complaints.

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Privacy Requests: Resolved within 30 days

We take your complaints seriously. If you contact support and are not satisfied with the outcome, you have the right to escalate your complaint to the relevant regulatory authority.